Cookie policy

1. Information about our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Due to legal requirements, all websites that operate across certain parts of the European Union are required to obtain consent to use or store cookies (or similar technologies) on your computers or mobile devices. This cookie policy (hereinafter the “Policy”) provides you with clear and relevant information about the cookies we use and the purposes of using those cookies.

Please note that this Policy does not govern the collection and use of information collected through any other websites of the members of the Etihad Aviation Group.

We keep this Policy under regular review and it is possible that we update it from time to time. Please review this Policy periodically for changes. Your continued use of our website once you have been notified of the revised Policy constitutes your acceptance of it.

For further information about the Policy, please contact us.

Here is a detailed list of cookies which are used by our website. 


2. Your consent

By continuing to use our website, you are agreeing to our placing cookies on your computer in order to analyse the way you use our website. Please read the Policy carefully for more details about the information we collect when you use this site.


3. What is a cookie?

A cookie is a small file of letters and numbers that is placed on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive.


4. Key Concepts

First and third-party cookies: whether a cookie is ‘first’ or ‘third’ party refers to the domain placing the cookie.

First-party cookies: are those set by a website that is being visited by the user at the time.

Third-party cookies: are cookies that are set by a domain other than that of the website being visited by the user. If a user visits a website and another entity sets a cookie through that website this would be a third-party cookie.

Persistent cookies: these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies: these cookies allow website operators to link the actions of a user during a browser session.  A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily.  Once you close the browser, all session cookies are deleted.


5. How do I delete and block cookies?

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our website. Turning off or deleting cookies will not prevent device identification and related data collection from occurring.


6. How to turn cookies off?

Internet browsers allow you to change your cookie settings. These settings are usually found in the 'options' or 'preferences' menu of your internet browser.

In order to understand these settings, the following links may be helpful. Otherwise you should use the 'Help' option in your internet browser for more details.

Cookie settings in Internet Explorer [here] or [here]

Cookie settings in Firefox [here]

Cookie settings in Chrome [here]

Cookie settings in Safari [here]


7. Can I withdraw my consent?

Once you have given us your consent to the use of cookies, we shall store a cookie on your computer or device to remember this for next time.

This will expire periodically. If you wish to withdraw your consent at any time, you will need to delete your cookies by using your internet browser settings.

Further information about deleting or blocking cookies.  


8. What personal information do cookies collect?

Generally, a cookie will contain a string of text that contains information about the browser. To work, a cookie does not need to know where you are from, it only needs to remember your browser.

However, there are some cookies we use which may store more personal information about you. This can be done only if you yourself have provided our website with that personal information.


9. What cookies do we use and why?

The cookies used on our site are categorised as follows:

  • Strictly necessary
  • Functionality

“Strictly Necessary” cookies let you move around the website and use essential features like secure areas. Without these cookies, services you have asked for cannot be provided. Please note that these cookies do not gather any information about you that could be used for marketing or remembering where you've been on the internet.

  • We use these Strictly Necessary cookies to:
  • Remember information you have entered on contact forms when you navigate to different pages during a web browser session;
  • Remember the goods and services you ordered when you get to the checkout page;
  • Identify you as being logged in to our website;
  • Make sure you connect to the right service on our website when we make any changes to the way the website works;
  • Route users to specific applications of a service, or specific servers.

Accepting these cookies is a condition of using the website, so if you prevent these cookies we cannot guarantee your use of our website or how the security on our website will perform during your visit.


10. More information about cookies


Adobe Analytics

This website uses Adobe analytics and onsite personalisation services cookies to measure your use of this website, which is a web analytics service provided by Adobe. Find out more about these cookies and service.

Other useful information about cookies.


Behavioural Advertising

A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at and


Pixel Tracking and Audience Pixels

Pages of our websites and our e-mails may contain small electronic files known as pixels or web beacons (also referred to as pixel tags, tracking pixels, java tags and clear gifs) that allow us to:

  • Personalise the online services;
  • Collect statistics on our website and emails, for example to count users who have visited a page or opened an email;
  • Verify system and server integrity.

These pixels may collect personal information about you.


Spanish Data Protection Commissioner (AEPD)

Information on the AEPD cookie guide can be found on the AEPD website.