Terms and conditions



The Etihad Aviation Group official website (www.etihadaviationgroup.com) “EAG Website” is owned and operated by Etihad Aviation Group P.J.S.C. ("EAG" or “Etihad Aviation”) which is a Public Joint Stock Company established by Emiri Decree and is incorporated in the Emirate of Abu Dhabi, United Arab Emirates.

Subsidiaries and affiliates of the Etihad Aviation Group may individually operate and manage their own website and mobile apps and may have independent terms and conditions.

Please review these terms and conditions carefully before using the EAG Website.


Etihad Aviation Group


Agreement Between You and Etihad

By accessing and using the EAG Website, you agree to accept, without modification, limitation or qualification, the terms and conditions contained herein (the "Agreement"). You represent and warrant you possess the legal right and ability to enter into this Agreement and to use the EAG Website in accordance with all terms and conditions herein.


Modification of Terms

Etihad Aviation tries to ensure that the information contained in the EAG Website is as accurate as possible. However, inaccuracies may arise from time to time. EAG accepts no responsibility for any errors in the information contained in the EAG Website and reserves the right to change it at any time without notice.

The EAG Website may update, change or amend the Terms and Conditions and Customer Care Policy and/or other information provided on the EAG Website at any time without advance notice. 

Changed terms and conditions will become effective once posted on the EAG Website, and will retrospective effect. You should re-read these terms and conditions every time you visit the EAG Website to ensure that you aware of all the relevant terms and conditions. Accordingly, your continued access and use of the EAG Website after any change is deemed to be your acceptance of the modified terms and conditions.


Site Availability

While EAG uses all reasonable endeavours to make the EAG Website and associated services available, EAG cannot guarantee that they will operate continuously or without interruption.


Disclaimer of Warranties and Limitation of Liability

EAG makes no representations or warranties, either expressed or implied, with respect to the EAG Website or the contents and, to the fullest extent permissible under the law, disclaims all such representations and warranties.

Your access to and use of software and other materials on, or through, the EAG Website is solely at your own risk. EAG makes no warranty whatsoever about the reliability, stability or virus-free nature of such software.

Subject to applicable law, under no circumstance is EAG responsible for any direct or indirect, incidental, special, punitive, exemplary or consequential damages of any kind (including but not limited to lost profits, lost savings or revenue, or loss or corruption of data or information) which arises out of or is in any way connected with your use of or inability to use the EAG Website whether based on breach of contract, tort, negligence, product liability or otherwise, even if advised of the possibility of such damages.

Acceptable Use

When using the EAG Website you agree:

  • to use them solely to avail information about Etihad Aviation Group . You agree to use the EAG Website only for personal, non-commercial use.
  • not to deface, alter or interfere with the front end "look and feel" of the EAG Website or the underlying software code.
  • not to take any action which will impose an unreasonable or disproportionately large load on the EAG Website or related infrastructure.
  • not to do anything which will or might damage, interfere with, disrupt access to, interrupt or impair the functionality of the material available on the EAG Website, nor to upload any material that contains any computer viruses or other codes, files or programmes designed to interrupt, destroy or limit the functionality of any software or equipment.
  • not to post, distribute or otherwise upload any defamatory, libelous, offensive, infringing, obscene, indecent, harmful, threatening, abusive, tortuous, racially or ethnically objectionable or otherwise unlawful material or information or send any chain letters, junk mail, 'spamming' material or any other form of bulk communication.
  • not to threaten, harass, stalk, abuse, disrupt or otherwise violate the rights of others, including individuals' privacy rights.
  • not to obtain or attempt to obtain unauthorized access to the EAG Website or any private or member account areas on the EAG Website, nor to impersonate any person or misrepresent your affiliation with another person.
  • not do, cause or permit anything to be done that may infringe, damage or interfere with any intellectual property rights of Etihad nor any of our associated companies or third parties. Also, not to do anything that is otherwise unlawful or which may create any liability on the part of Etihad.
  • violate this Agreement or any applicable legislation in any other manner.


If EAG considers that you have breached any of these terms and conditions or have otherwise demonstrated inappropriate conduct when using EAG Website, EAG reserves the right to:

  • warn you that you have breached these terms and conditions, and ask you to stop such conduct;
  • delete any material or content which you may have posted without notice to you;
  • take measures (including terminating, suspending or restricting your access) to, and preventing you from using the EAG Website;
  • report your activities to service providers such as internet, mobile, or telecom providers, and/or relevant authorities;
  • take legal action against you.


Copyright and Trademarks

All content of the EAG Website is subject to copyright and other Intellectual Property protections.

The EAG Website is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the EAG Website.

EAG Website Privacy Statement

View our Privacy Statement.


Cookie Policy

View our Cookie Policy.



As a condition of use of the EAG website, you agree to indemnify us from and against any and all liabilities, expenses (including attorney's fees) and damages arising out of claims resulting from your use of the EAG Website, including without limitation any claims alleging facts that, if true, would constitute a breach by you of these terms and conditions.


Links to Third-Parties' Websites and Apps

The EAG Website may contain links and pointers to external internet sites maintained by our affiliates and subsidiaries. Etihad Aviation does not operate or control in any respect any information, products or services on all such affiliate websites. These external links and pointers are included solely for your convenience, and do not constitute any endorsement by us. You assume sole responsibility for use of such external links and pointers.



If you are dissatisfied with any aspect of the EAG website, or if you have any complaints about any of the services provided by Etihad Aviation Group please contact us.


Choice of law and jurisdiction

Your use of the EAG website and our terms and conditions is subject to the laws of the United Arab Emirates and you agree to submit to the non-exclusive jurisdiction of the courts in the Emirate of Abu Dhabi, United Arab Emirates. Etihad Aviation Group reserves the right to bring proceedings to the courts of the country of your location.

If you have any questions about these terms and conditions, please contact us.